UPDATED: Under review: HobbyKing customer support (Where's my Turnigy 9X radio?)
UPDATE: I have received my Turnigy 9X radio from HobbyKing. After several days of farting around with a customer-service rep who has since left the company, management got involved and the missing radio was dispatched to me by EMS and arrived safely.
I will publish a follow-up video shortly but in summary -- HobbyKing put it right!
----
I ordered a Turnigy 9X radio and a few other tiny bits and pieces from HobbyKing a week or two ago and today the package arrived.
Clearly, someone at HobbyKing stuffed up and instead of sending my my 9X radio plus all the other trifling pieces I added to fill up the weight allowance, all they sent were the 200g of miscellaneous bits -- not the main item, the 9X radio.
Now I can understand when an order is missing a mini-servo, a lead or a connector -- but how on earth could they overlook packing the 9X radio which is far, far bigger and more expensive than all the other items combined?
So people make mistakes -- fair enough.
What I now wait to see is how HobbyKing handle this stuff-up on their part.
I don't want a store credit -- I want a 9X radio, delivered via EMS -- which is, after all, what I paid for and what they should have sent.
I also have to ask -- how broken are their packing systems when they can charge me for a 9X radio and the oversized box that requires, plus $34 shipping -- then send a tiny box with just a few accessories instead?
Didn't HK say that they weigh each order before dispatch? How can a box that ought to have a weight of nearly 2Kgs pass inspection when it weighs a mere 245g?
Subscribe if you're not a subscriber and find out how HK handle this issue.
Remember -- it's not the mistakes that create a company's reputation, it's the putting right that counts.
I will publish a follow-up video shortly but in summary -- HobbyKing put it right!
----
I ordered a Turnigy 9X radio and a few other tiny bits and pieces from HobbyKing a week or two ago and today the package arrived.
Clearly, someone at HobbyKing stuffed up and instead of sending my my 9X radio plus all the other trifling pieces I added to fill up the weight allowance, all they sent were the 200g of miscellaneous bits -- not the main item, the 9X radio.
Now I can understand when an order is missing a mini-servo, a lead or a connector -- but how on earth could they overlook packing the 9X radio which is far, far bigger and more expensive than all the other items combined?
So people make mistakes -- fair enough.
What I now wait to see is how HobbyKing handle this stuff-up on their part.
I don't want a store credit -- I want a 9X radio, delivered via EMS -- which is, after all, what I paid for and what they should have sent.
I also have to ask -- how broken are their packing systems when they can charge me for a 9X radio and the oversized box that requires, plus $34 shipping -- then send a tiny box with just a few accessories instead?
Didn't HK say that they weigh each order before dispatch? How can a box that ought to have a weight of nearly 2Kgs pass inspection when it weighs a mere 245g?
Subscribe if you're not a subscriber and find out how HK handle this issue.
Remember -- it's not the mistakes that create a company's reputation, it's the putting right that counts.
Fpvracer.lt is not the owner of this text/video/image/photo content, the real source of content is Youtube.com and user declared in this page publication as Youtube.com user,
if you have any question about video removal, what was shared by open community, please contact Youtube.com directly or report bad/not working video links directly to video owner on Youtube.com. Removed video from Youtube.com will also be removed from here.